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Lovento Support

Need help? Contact Lovento Support

For account access, ad publishing, coin purchases, payment questions, spam, suspicious listings, reports or other platform issues, email our support team at support@lovento.cloud. To help us investigate efficiently, include the relevant account email, ad URL or payment reference where applicable.

Email SupportChoose a Support Topic
Support Topics

What can we help you with?

Choose the closest topic and include the suggested information in your email. Please do not send passwords, OTPs or full card details.

Account & LoginLogin, profile, access or account-related help. Ad PublishingPosting, editing, status, images or listing questions. Coins & PurchasesCoin purchase, balance or crediting issues. Payment IssueFailed, pending or completed payment questions. Spam & Suspicious ActivitySpam messages, fake-looking ads or suspicious behaviour. Report a ListingMisleading, prohibited or unsafe advertisement concerns. Safety ConcernUrgent platform safety or prohibited-content concerns. General SupportAnything that does not fit another support topic.
Coins & Payments

Help with a coin purchase

If you purchased Lovento coins and your balance does not reflect the purchase, or a payment appears failed, pending or duplicated, contact support@lovento.cloud.

For faster checking, include your Lovento account email or user ID, payment/order reference, amount, approximate payment date and time, and a screenshot if it helps explain the issue.

Do not email your password, OTP, CVV, PIN or complete debit/credit card number.

Contact Coin Support
Spam & Reports

Report spam, suspicious ads or prohibited content

Individual ad pages include a Report Ad option. You can also email support when additional context or evidence is useful.

What to include in a report

  • The exact Lovento ad URL, where available.
  • A short explanation of what appears wrong or suspicious.
  • Relevant screenshots or other context, if available.
  • Your contact email if you need a support response.
Report by Email

High-priority concerns

  • Content involving or appearing to involve anyone under 18.
  • Suspected exploitation, coercion or trafficking.
  • Impersonation, stolen identity or clearly unauthorised images.
  • Fraud attempts, misleading payment requests or repeated spam.
  • Threatening, harmful or otherwise prohibited content.
Ad Support

Questions about your advertisement?

When contacting us about an ad, include enough information to identify the correct listing without sending sensitive credentials.

1

Identify the listing

Send the ad URL, ad title or ad ID together with the account email used to publish it.

2

Describe the problem

Tell us whether the issue concerns publishing, editing, images, status, contact details, coins or another feature.

3

Add useful evidence

If needed, attach a screenshot showing the error. Remove or hide sensitive payment and login information first.

Protect your account and payments

Lovento support can investigate platform issues without asking for secret login or banking credentials.

Never share OTPsKeep login and payment verification codes private.
Never share passwordsSupport does not need your password to investigate a support request.
Use the official emailFor email support, use support@lovento.cloud.
Keep referencesPayment and ad references help us locate the correct record.
Contact Information

Lovento Support

Email: support@lovento.cloud

For listing-specific complaints, you can use the Report Ad option directly on the relevant advertisement. For account, coins, payment or general platform assistance, email support with the information needed to identify your request.

Lovento is a user-published classified platform. Support can assist with platform and account matters, but advertisers remain responsible for their own listings, claims, contact information and independent arrangements with visitors.

Still need help?

Email Lovento Support and include the relevant account, ad or payment reference.

support@lovento.cloudBack to Lovento